In order to provide you with high quality and efficient information service, and constantly improve our service quality, we solemnly make the following commitments, please you to our service and work to be supervised.

1, service objectives

Customer satisfaction, so that customers feel assured, wholeheartedly for customer service, continuous improvement, and constantly improve service quality

2, service attitude

First question accountability: the first person to receive information must ensure that the solution is given;

The receiving personnel shall use civilized language and standard wording to properly handle customer inquiries;

Be nice and don't argue with customers.

3, service time

Network service: company website running time is 7X24, uninterrupted operation throughout the year

Service attendance time:

National statutory working day: legal working hours, all day service

Weekends and festivals & Holidays: All Star customers enjoy the business manager or service specialist's point to point service

4, service acceptance and resolution

Phone > 2 hours reply

Email > 1 business days

Customer response rate 100%

5, technical support accepted and resolved

Use common sense questions < 30 minutes

Simple question < 1 working days

Complex problem < 3-5 working days

Problems that cannot be solved for a variety of reasons must be explained and explained to the user.

6, confidentiality commitments

We respect the user's right to privacy, to provide you with the project information, we will strictly confidential, unless confidentiality provisions or regulations permit regulations mandate, we will not disclose, nor be used for other purposes such as business competition, profit.